HelpDesk Analyst Job Opportunity in Plano, TX

Help, we need somebody,

Help, not just anybody,

Help, you know we need someone…

Seriously, we could use your help over here. (And this opportunity is just as good as a Beatles song.)

Our client is looking for a worthy professional to step up and fill their open position of HelpDesk Analyst. You’ll be assisting the company and customers as you troubleshoot an array of software problems.

And if this sounds like a good fit for you, your application will have us singing “here comes the sun…” Okay, okay, we promise we’re done. Let’s get into the details:

  • Administer, install, and troubleshoot a variety of systems and applications
  • Configure software and resolve technical problems
  • Answer calls, IMs, and tickets from customers to resolve issues with user software and hardware
  • Work with customers and clients both in person and remotely
  • Brainstorm new ideas on how technology can be used to solve problems
  • 3+ years of helpdesk/support experience
  • Associate’s degree in a related discipline
  • Experience maintaining and troubleshooting existing laptop hardware
  • Basic understanding of networking principles
  • Ability to demonstrate organizational abilities
  • Self-motivated with the ability to work both individually and as a team

Interested in this job?